How do I send a thank you video?

Thanking customers for their testimonials goes a long way. Senja lets you send a personalised thank-you video directly from the app — or simply mark a testimonial as thanked if you've already reached out another way.

Send a thank you video

• Go to your Proof page: https://app.senja.io/

• Choose the customer/testimonial you want to thank

  

• Click Thank customer

  

• On the popup, click Start recording or Or upload video button

  • Review the email copy and the video

  • If you're not happy with the email copy, do a direct edit on the text

• Click Send thank you when you're done

  

• It is now marked as thanked

  

Mark the customers as thanked

If you already send a thank-you message to your customer personally (outside Senja platform):

• Go to your Proof page: https://app.senja.io/

• Choose the customer/testimonial you thanked already

• Click the arrow next to Thank customer button

• Click Or mark as thanked

  

Notes

The Thank customer function will not work if:

• You already send a thank you note (automated by the form, or manual sending)

• There is no email address in the customer's details