Troubleshooting Product Hunt import errors

This guide will help you troubleshoot and resolve the "Something went wrong. Contact us..." error that can occur when importing testimonials from Product Hunt. The most common cause of this error is using an incorrect URL format.

Why the error happens

The import tool is designed to work with specific Product Hunt page structures.

If you use a general product page or a reviews tab URL, the import will likely fail. You need to use the URL of the specific launch page.

Common Import Errors

Wrong URL format error

If you see an error about incorrect URL format, double-check that:

• You're using a Product Hunt URL (not Fiverr, personal sites, or other platforms)

• The URL follows the correct format

  • For product reviews

    https://www.producthunt.com/products/[product-name]

    Example: https://www.producthunt.com/products/followup-by-assetmule

  • For launch comments

    https://www.producthunt.com/products/[product-name]/launches/[launch-name]

    Example: https://www.producthunt.com/products/followup-by-assetmule/launches/followup-by-assetmule-2

• There are no extra parameters or tracking codes in the URL

"Contact Support" error message

If you get a generic error asking you to contact support, try these steps:

• Verify you're using the correct Product Hunt URL format

• Try a different browser or clear your browser cache

• Wait a few minutes and try again (temporary API issues can occur)

• Use the Chrome Extension as a fallback method

Product-specific import failures

Some Product Hunt pages may have technical issues that prevent importing. If a specific product URL consistently fails:

• Try the basic product URL without any extra paths

• Use the Chrome Extension method instead

• Check if the product page loads correctly in your browser

Troubleshooting

Verify your URL

• Navigate to the Product Hunt page for the product you want to import testimonials from

• From the product's main page, look for the Launches tab or a link to a specific launch

• In this example, you would click on the launch titled The Influencer AI

  

• Once you are on the launch page, copy the URL directly from your browser's address bar

• Ensure it matches the format requirements

  Correct URL format: https://www.producthunt.com/posts/[product-name]

  Example: https://www.producthunt.com/posts/the-influencer-ai

  Incorrect URL formats:

  • Product page: https://www.producthunt.com/products/[product-name]

  • Reviews tab: https://www.producthunt.com/products/[product-name]/reviews

Try the standard import process

• Go to the Import page in your Senja dashboard: https://app.senja.io/import

• Select Import from web and choose Product Hunt

  

• Paste the correct launch URL you copied

• Click Import testimonials

Use Senja Chrome extension

The Senja Chrome Extension is an excellent fallback when the standard import process fails.

• Install the Senja Chrome Extension

• Navigate to the Product Hunt page with the testimonials you want

• Open the Senja extension

• Choose Product Hunt from the platform dropdown

  

• Add any tags if needed

• Click Import

Browser and device considerations

Some import issues can be browser-specific:

• Try using Chrome, Firefox, or Safari

• Disable browser extensions that might interfere

• Clear your browser cache and cookies

• Make sure JavaScript is enabled

When to contact support

Contact our support team if:

• You've tried all troubleshooting steps and still can't import

• You're getting consistent errors with multiple Product Hunt URLs

• The Chrome Extension import also fails

• You need help with bulk importing from Product Hunt

When contacting support, please include:

• The exact Product Hunt URL you're trying to import

• The error message you're seeing

• Your browser and device information

• Screenshots of the error (if possible)