How to set up Slack notifications for new testimonials

Use native Slack notifications to send new testimonial alerts straight to a Slack channel. This is the fastest way to see new feedback without setting up Zapier, directly from your Senja Integrate and Forms page.

Connect Slack to your Senja account

• Go to Integrate page: https://app.senja.io/integrations

• On Slack tab, click Connect with Slack

  

• On the popup, click Allow

Set up Slack notifications from Senja forms

• Go to your Forms page: https://app.senja.io/forms

• Click Edit to open the form you want

• Go to Settings tab

• Click Connect with Slack

  

• Click on Log in to Slack and follow the steps

  

• Find the Slack notification option and connect your Slack workspace if prompted

• Choose the Slack channel where you want new testimonial alerts to appear

• Save your changes

Setup the connection

• Go to your Forms page: https://app.senja.io/forms

• Click Edit to open the form you want

• Move to the Settings tab

• Click Choose a channel button

  

• If you already chose a channel before and want to change it, click the gear icon to open the Slack notification setting

  

• Choose the Channel from the dropdown list

  

• You can choose the display as text or image

  • Put the toggle on for Include testimonial image and choose the image style from the templates

  • For text only, put the toggle off

    

• Set the toggle on for Include case study follow-up if you want to receive a notification for AI-generated case studies

  

Disconnecting Slack from your forms

• Go to your Forms page: https://app.senja.io/forms

• Click Edit to open the form you want

• Move to the Settings tab

• Click the trash icon to disconnect your Slack

  

• You can also put the toggle off for pausing (disabling) the Slack notification without removing the connection

  

What the Slack notification shows

• Testimonials

  • The customer's name: New testimonial from [customer_name]

  • The form's name

  • A direct link to open the testimonial in your Senja dashboard

  • A direct link to open the testimonial in public page

  • A snippet of the star rating and the testimonial

  

• Case study (if the notification is set on)

  • The customer's name: Case study draft from a testimonial by [customer_name]

  • The case study title

  • A brief description of the content

  • A direct link to open the case study in your Senja dashboard

  

Tips

• If you're on a team, pick a shared channel so everyone sees new testimonials as they come in

• You can change or disconnect your Slack channel at any time from the same setup page

• Notifications fire for every new testimonials coming from your Senja forms: text, image, videos