How to check the status of your support ticket
Track your support ticket by replying to the confirmation email you received when you submitted it.
This is applicable to any Senja plans: Free, Starter, and Pro.
Check your ticket status
When you submit a support ticket, you'll receive a confirmation email from our team. To check the status or request an update:
Find the confirmation email in your inbox
Reply to that email with your question
Keep the original confirmation email handy so you can easily reply to it for updates.
What to expect
Response times vary depending on:
Complexity of your issue
Current ticket volume
We're experiencing higher than usual ticket volume, which may result in delays. We're working to respond to everyone as quickly as possible.
Haven't heard back?
Reply to your original confirmation email to ask for an update on your ticket.
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