Does Senja offer live demos or calls?

Thanks for your interest in talking to Senja team! We're a small, dedicated team passionate about helping you succeed. Call is possible, as a last resort if you can't find the answer to your problem in the Knowledge Base articles.

Before asking for a call

Since we are a small team, our priority is building the best product and providing top-notch support. We work asynchronously and have created a wealth of resources to help you get started and answer your questions.

• Find the answer to your question in this Knowledge Base

• Find the answer from the Help Desk widget in your Senja dashboard

  

• Read How do I get started with Senja article to get you up and running in no time

• Watch our comprehensive video demo, a 14 minutes walkthrough

• Join our webinar/live demo - Senja OpenOffice Hours

• Watch past OpenOffice Hours session and how-to videos in Senja YouTube page

• Record a video walkthrough of your question or your issue using Loom or Jamdev

  • If it's a feature request, add the video link to the feedback post

  • If it's a bug or product questions, add the video link to the report

Still want a call?

Personal interaction matters, and most of the times, it helps solving problem faster. You can request a call with Senja team from I need help option in our Contact page.

• Mention in the form that you want to setup a call with Senja team

  • If you have a calendar booking link, share it in the form

  • If not, our team will provide a booking link for you

• Give a brief detail on the topic you want to discuss

  • Is it a question about specific feature?

  • Is it a cry for help to get setup in Senja?

  • Is it a partnership inquiry?

  • Other issues/topics you want to discuss?

• We will respond to your request in less than 4 hours

When to stay with asynchronous approach

We'd love to connect personally with our customers, but there are limitations on sync call that can be covered by the async methods mentioned in the start:

• Faster responses: No need to coordinate schedules for a meeting

• More detailed answers: We can take the time to create a thorough response for you

• You have a record: You can always refer back to video responses and written guides

• Available 24/7: Our resources are available whenever you need them