Do you offer high-priority or 1:1 support?
This article explains our support policy regarding priority and one-on-one assistance.
This is applicable to any Senja plans: Free, Starter, and Pro.
High-priority support
We do not offer high-priority support. We aim to provide equitable service to all our customers, be it Free user, Starter, or Pro.
One-on-one support
If you really need to have a direct conversation with Senja team, you can book a call following this guide: Does Senja offer live demos or calls?
Support response time
We strive to address every support ticket promptly. We will respond to your email in less than 24 hours.
Our goal is to reply to all tickets under 6 hours. This applies to all customers.
Please note that the response time is different from bug resolution time, which might take longer, depending on the severity of the issue and the current loads. See How do I report a bug?