How do I report a bug?
When you see a problem in your Senja dashboard: the form link gives an error page, your video is not loaded, and so on, we call it a bug. We hate bugs as much as you do, you need to report it right away following this guide.
This is applicable for any Senja plans: Free, Starter, and Pro.
Report the bug
Choose I want to report a bug from this page: https://senja.io/contact
Share as many details as you can, it will help us get a better idea on the issue
Our team will check the issue and reply back to you
What happen after you report a bug?
We will reproduce the behavior to see if the bug is happening on our end
We will double check the behavior on your end if it persists
If it's not a bug, you will receive a direct solution on the issue
If it's a bug, the report will be shared to our Engineer
Our Engineer will work on a fix following the sprint plan
You will be notified when the bug is fixed
Sometimes we are dealing with huge number of tickets. Be patient when the bug fix is not yet coming. We want all bugs crushed, but it doesn't always happen in minutes.