Troubleshooting testimonial import errors
If you're encountering errors when trying to import testimonials, this guide will help you troubleshoot and resolve common issues.
This is applicable to any Senja plans: Free, Starter, and Pro.
"Something went wrong" error
Check the import URL
Some import sources require a specific URL format. For example, when importing from Product Hunt, you need to use the URL of a specific launch, not the general product page.
Incorrect: https://www.producthunt.com/products/the-influencer-ai
Correct: https://www.producthunt.com/products/the-influencer-ai/launches/the-influencer-ai
Platform-specific bugs
Occasionally, there might be a bug with a specific import source. We work to resolve these as quickly as possible. If you suspect this is the case, please contact us and we will investigate.
Manual import as a workaround
If you're still unable to import your testimonials, you can always manually import them. This allows you to add testimonials one by one, giving you full control over the content.
Testimonials are not appearing after import
The testimonials are old-dated
When you are importing from other platforms, the import will cover all testimonials from the oldest one to the newest.
Senja Proof page display the testimonials in descending testimonial-date order. Old testimonials from years ago will be on the bottom pit.
Scroll down to find those old testimonials. They are not missing. They are just buried.
Testimonials need to be approved
If you've successfully imported your testimonials but they are not appearing on your Wall of Love or in your widgets, the common case is that the testimonials are not yet approved.
By default, all imported testimonials need to be approved before they are displayed. You can approve testimonials from your dashboard.
Still having issues?
If you have tried all the steps above and are still having trouble, please contact us. We're here to help!