How do I contact Senja support?
If you have any questions or encounter any issue, you can contact Senja Support team to help you resolve them.
This is applicable to any Senja plans: Free, Starter, and Pro.
How to contact Support
Submit your bug report or request for help from Contact Senja page
Book a call with Rani (Senja Support & Ops) here
If it's about a feature request, submit your idea in our public feedback board
Required details
To help us resolve your issue faster, prepare all the necessary information:
Email address you use in Senja so we can locate your account
A description of the problem, what happened and what you expected
Screenshots or screen recordings, if something looks broken or confusing
URLs, links to the specific form, testimonial, or widget where the issue occurs
Error messages, if you see any error text, copy it exactly
The more detail you provide, the faster we can help.
Response time
We aim to resolve all tickets within 2 days or less. Complex issues may take longer depending on ticket volume.
After submitting the form, you'll receive a confirmation email. You can reply directly to that email if you need to add more information.