Why can't I change the primary question on a form after responses?

When you are creating a form, you have the options to create multiple questions. By default, Senja marks the original first question as primary question in the background.

The mechanism

• Any form will start with 1 question only (in Question #1 page)

• This question is automatically assigned as primary question

• You can edit the text in primary question

• You can add more questions to your form

• When you rearrange the questions:

  • Primary question will stay on the original first question (the default copy is "Introduce yourself and share why you love using our product 💜")

  • Primary question can't be deleted regardless the position

  • You cannot reassign the Primary question label to other questions that you add (it happens in the background)

• You can't change the primary label/position after/before collecting testimonials via the form

• This is a system limitation that maintains your data integrity

How do you spot the primary question?

• Open your form in the Forms page: https://app.senja.io/forms

• Go to Form tab, find your question

• The question page without the trash can 🗑️ icon is the primary question

  

Using non-primary responses in the widget/Wall of Love

Follow the guide How to choose testimonials from multipart responses for the widget to use the responses from the non-primary questions in your widget/Wall of Love.

How to change your primary question

If you need to change your primary question, please contact our support team. Only the Engineer can update the primary response for you.