How do I collect custom information from my customers?

When setting up your form, Senja set customer name as mandatory. You can set other details that you want to ask from your customers in easy steps.

Classic form

• Go to your Forms page: https://app.senja.io/forms

• Click Edit on the Classic form you want to update

  

• Click on Customer details page

  

• Tick on the Enabled and Required checkbox on the customer details that you want

  

• Toggle fields on and off, choose what fields you want on your form

• Click the ➕ sign on Additional Fields to add your own fields

  

• Add your field in the Create Custom Field modal, click Save when you're done

  

• Click on Save changes

  

How to add hidden fields

Hidden fields allow you to pass data into your form via URL parameters — perfect for use with automations like Zapier and webhooks.

For example, you can create a hidden field called user_id in your form. When sharing the form link, simply append the value in the URL like so: https://senja.io/p/senja/r/officehourslove?user_id=123

How to set up a hidden field

1. Create a custom field in your form

2. Mark the field as “Hidden.” This ensures the field won’t be visible to users but will still capture any values passed through the URL

Forms 2.0

You cannot add fully customized field, but these are the details you can set in Forms 2.0:

• Customer name (mandatory)

• Customer email

• Customer photo

• Phone number

• Social Profiles usernames (X, LinkedInn or Instagram)

Updating the fields

• Put the toggle on to display it in the field, or off if you want to exclude it

  • This is not possible for Customer name

• Click the arrow next to the field title to expand the menu

  • You can change the Label

  • You can change the Placeholder

  • In the fields other than Customer name, you'll see Required checkbox

    • Leave a tick mark if you want the info to be mandatory

    • Leave it unchecked if it's optional