Senja
About forms

How to collect more video testimonials with form

Video testimonials build trust fast. This guide shows simple ways to collect more high-quality videos using Senja. Before you begin, make sure you have a collection form ready or create a new one.

This is applicable for any Senja plan: Free, Starter, and Pro.

Set up a video-friendly form

Start with a form that makes recording feel simple and safe.

  • Video-only option to focus submissions on video learn how to set up video-only forms

  • Video or text option to increase total responses while still capturing videos

  • Multiple questions to guide customers toward specific outcomes

  • Custom design to match your brand and build trust

Add a short welcome video where you explain why the testimonial matters. It boosts completion rates because it feels personal.

Ask focused questions

Specific questions create better videos.

  • What problem were you trying to solve before using [product]

  • What specific results have you achieved

  • How has [product] changed your workflow

  • What would you tell someone considering [product]

  • Which feature matters most to you

Need more prompts? See the Ultimate Testimonial Question Guide.

Avoid broad questions like “What do you think?” They usually lead to vague, unusable videos.

Ask at the right moment

Request videos when your customer feels a win.

  • After a success milestone

  • Right after positive feedback

  • When a support issue is resolved

  • After an upgrade or renewal

  • During onboarding wins

More timing ideas: When to ask for testimonials.

Increase response rates

Small changes make it easier to say yes.

  • Use incentives like discounts or gift cards Spin the Wheel can help

  • Make it fast and reassure them it takes under a minute

  • Allow retakes so they feel comfortable

  • Personalize every request with a specific win or milestone

More ideas: How to ask for testimonials and How to improve testimonial invite response rates.

Improve video quality

Better recording conditions lead to better videos.

  • Record in good light

  • Use stable WiFi

  • Choose a quiet space

  • Keep the camera at eye level

  • Do a quick test first

If quality is still an issue, see the video quality troubleshooting guide.

Create a simple one-page recording guide you can send before they submit. It raises quality without extra work.

Keep collection always on

The best teams collect continuously, not just during campaigns.

  • Use always-on forms

  • Automate requests after key actions

  • Train support to ask after wins

  • Add testimonial asks to onboarding or follow-ups

More strategies: Effective strategies for collecting video testimonials.

Share and repurpose what you collect

Once you have videos, use them everywhere.

  • Embed on your website with widgets or Walls of Love

  • Share on social media

  • Add to email campaigns

  • Use in sales decks or proposals

For HD downloads, see How do I download video testimonials. For text versions, see What are video transcripts?.

Next steps

  1. Create a form that prioritizes video, see How do I collect video testimonials only?

  2. Pick 10 happy customers and send a personalized request

  3. Set up an always-on collection workflow

Reminder: The free tier includes up to 15 testimonials. Upgrade when you need unlimited collection or HD exports.

Was this helpful?
Was this helpful?