How do I send thank you notes to my customers?

Thank Yous lets you send a genuine thank you to any customer, right from Senja, with text, video, photos, gifts and more.

Where to find it

• Click Thank Yous in the left sidebar or go here: https://app.senja.io/thank-yous

• The number next to it shows how many customers you haven't thanked yet

• Sending one thank-you will drop the count by one

Start from the top

• Greeting (top left): shows the latest reaction you received from your thank you emails

• Thank customers button (top right): opens the thank you composer

• Spreading the thanks: your stats and streaks

  • Thank yous sent today, this week, this month, and all-time

  • The number of reactions you received

  • If you have teammates, who's sent the most this month

  

• The love you got back: shows the reactions your customers left on your thank yous

  

• Thanked, Not thanked, and Notifications tab

Sending a thank you

• Go to your Thank Yous page: https://app.senja.io/thank-yous

• Click Thank customers (see top right corner)

  

• Add the recipient email address(es) manually or using Import CSV

• Work on your thank you message

  • Update the email subject

  • Display/hide your avatar or your company logo

  • Optionally attach a:

    • Video (record on the spot or upload one)

    • Photo (capture on the spot or upload one)

    • GIF (pick from recent uploads or search from the library)

  • Write your message, or pick a saved template or one of the global templates (Upgrade, Coworker, Affiliate, Meeting, Webinar, Launch) to start faster

  • Add a coupon or custom gift (completely optional)

    You can only attach one reward per thank you. Once you add a coupon or a gift, the other option is hidden.

• Enable/disable form-invite sequence (Ask for a testimonial after sending)

• Save the message as Templates, to reuse in the future

• Click Send thank you

  

Adding a coupon

• Click Coupon

  

• Choose the coupon type (Stripe coupon or Manual coupon)

• Complete the details

  • Enter your coupon Code (for example, LOVESENJA)

  • In What does it get them? add a note explaining how to redeem it

  • Add the Redemption link where your customer will use the code

• Check the preview, and click Attach coupon when you finish

  

Adding a gift

• Click Custom gift

  

• Complete the details

  • Enter your gift type in What did you give them?

  • Add a note explaining how to redeem it

  • Update the Button link and Button text

• Check the preview, and click Add gift when you finish

  

Thanked tab

Shows every thank you you've sent, with:

• Customer info: avatar and email address

• Email info: subject, plus icons showing whether a gift, coupon, video, photo or GIF was attached

• Status:

  • Sent: the thank you has been sent

  • Opened: the customer opened the email

  • Reacted: the customer reacted to it

  • Redeemed: the customer redeemed the attached coupon or gift

  • Undelivered: the email failed to reach the customer (for example, a bad address or server issue)

  • Unsubscribed: the customer unsubscribed from your emails

• Who on your team sent it, and when

Use the filters to narrow by name, date range, or whether a gift was included. Click any row to open the sent email in a read-only preview.

Not thanked tab

Shows people worth thanking automatically:

• Customers who left a testimonial and haven't been thanked yet

• Customers who recently upgraded their plan (pulled from Stripe)

Don't want to thank someone right now? Click Dismiss and they'll drop off the list.

Notifications tab

Set up Slack alerts for your thank yous activity:

• Connect to Slack to enable notifications

• Daily recap: shows how many thank yous your team sent that day, that month, and your current streak

• Reactions & redemption alerts: get notified when a customer reacts or redeems a reward

Share your feedback

If you have any feedback on the Thank Yous page or any improvement ideas, click on the Share your feedback widget on the right side of the screen.