Can I reactivate my subscription at the old price?
This article explains our policy regarding subscription reactivation and pricing.
This is applicable for paid users (Starter and Pro plan).
Reactivating your subscription
When you reactivate a subscription, it will be at the current pricing. We do not support old pricing for new or reactivated subscriptions.
Resubscribing after a payment failure
If your subscription was cancelled due to a payment failure, you may be able to resubscribe at your old price.
If you were on our Starter plan, please contact our Support team to keep your old pricing. If you have already resubscribed at the new price, we will issue a refund and apply a coupon to your subscription so you will be billed at your old price moving forward.
Need a refund instead?
If you accidentally upgraded to the wrong plan or billing cycle, you may be eligible for a refund. See our guide on how to get a refund for accidental subscription upgrades for more information.