How do I cancel my paid plan?
Cancelling your paid plan moves your account to the Free plan. Senja doesn't delete your account or your project.
You can do this when you're on the Starter or Pro plan.
Steps to cancel your paid plan
Go to your Billing page: https://app.senja.io/billing
Click Or cancel your subscription
Follow the on-screen instructions to finish cancelling
After you cancel
You'll get an email confirming the cancellation
You won't be charged again
You keep your paid features until the end of your current billing period
Your account then moves to the Free plan, with a 10-day grace period before paid features switch off
You've successfully cancelled your subscription. Check your email for a confirmation message.
Cancelling while your subscription is paused
While your subscription is paused, you won't see the cancel button on your Billing page. Contact Senja Support and we'll cancel it for you.
What happens on the Free plan?
Forms
Your existing forms will stay in your account
Testimonials submitted via your form will keep coming, but after 15 testimonials in your Proof page, the new ones get locked
You can't add new forms
Your forms will show Senja branding (Powered by Senja)
Settings > Translate collected testimonials will no longer work
Import
Auto-import stops running
Import from web can't run once you reached 15 testimonials cap
Upload spreadsheet is still running, but after 15 testimonials in your Proof page, the new ones get locked
Manual import can't run once you reached 15 testimonials cap
Proof
All your existing testimonials stay in your account, and you can still view and manage them
If you have fewer than 15 testimonials, you can keep collecting until you reach 15
If you have more than 15, any new testimonials you collect are hidden until you upgrade
Studio
Your widgets, Walls of Love, and Proof Reels show Senja branding (Powered by Senja)
You still have unlimited number of widget/Wall of Love to create
Account management
Your existing projects will stay, but you cannot add new ones
Your existing team members will stay, but you cannot add new ones
For the full details, see What happens after I collect more than 15 testimonials?
Coming back later
You can upgrade again any time from your Billing page.
New subscriptions are charged at our current prices. See How do I change my Senja plan?
Cancellation failed
Something goes wrong when you try to cancel
You're still charged after cancelling