How to request a refund for your Senja subscription

You can request a refund for your Senja subscription by contacting our support team. Here's everything you need to know about the refund process.

When are refunds available?

We handle refund requests on a case-by-case basis. Common scenarios where refunds are typically granted include:

• Immediate cancellation after upgrade - If you upgrade and immediately realize the plan isn't right for you

• Switching to a different plan - You upgraded to the wrong plan tier

• Switching to a different period - You accidentally selected yearly billing instead of monthly

• Duplicated payment - You paid multiple times or there's billing errors

• Account not used - If you haven't actively used your paid features

• Missed the auto-renewal period - You are not aware of auto-renewal billing and want to stop the subscription or change your plan

• Business circumstances - Such as business closure or unexpected financial situations

• Technical issues - If we're unable to resolve problems with your account

How to request a refund

To request a refund for your Senja subscription:

• Contact Senja Support team

• Mention your Senja account email address

• Briefly explain your reason for requesting a refund

• Mention other details (the intended paid plan or billing period)

• Our team will review your request and respond within 1-2 business days

Refund amount

• Depending on the reasons, you might get full amount of refund or prorated refunds

• If you've already used the service for part of your billing period, you'll receive a prorated refund

  • For example, if you used a yearly plan for 6 months, you'll be refunded for the remaining 6 months

• In the case of downgrading from Pro to Starter, the prorated adjustment will be kept as balance in Stripe, not a refund

  • This balance will auto-deduct your next billing

Refund timeline

• Once approved, refunds are processed immediately on our end

• It will take 5-10 business days for the refund to appear in your account, as this depends on your bank or payment provider

• The refund will be applied back to the original payment method used for the subscription

What happens after refund?

• If the reason is immediate cancellation, account is not used, missed auto-renewal notice, or business circumstances, your subscription is cancelled right away and you'll be on Free plan

• If the reason is duplicated payment, your account is running on the chosen plan

• If the reason is technical issues, your account is running as intended in your current plan

• In all cases:

  • You won't be billed again for the same period

  • All your testimonials and data remain safe