Why is my paid subscription not active on my project?
Your project may show as Free even after payment. This commonly happens when the person who paid for the subscription is not the project owner. The subscription is linked to the account of the person who paid.
This is applicable for paid users (Starter and Pro plan).
Is the subscriber different from the project owner?
If the person who subscribed to the paid plan is not the owner of the project, the subscription won't be active on that project
You can resolve this by either changing the project owner to be the subscriber, or by transferring the subscription to the project owner
Contact Senja Support to get this fixed
Troubleshooting plan upgrade issues
If your plan upgrade is not reflected after your payment, here are a few things you can check:
Wait for payment to process: Sometimes there can be a short delay between your payment and your plan being upgraded. Please wait a few minutes and check again.
Verify your account: Make sure you are logged into the same account you used to purchase the upgrade. If you have multiple accounts, it's possible you upgraded a different one by mistake.
Check your billing page: Your billing page is the most accurate source of information about your subscription status. You can check it to confirm if the upgrade was successful.
Still having issues?
If you have tried all of the above and your plan is still not upgraded, please contact our Support team. We'll be happy to help you sort it out.