Why is my paid subscription not active on my project?
Your project may show as Free even after payment. This commonly happens when the person who paid for the subscription is not the project owner. The subscription is linked to the account of the person who paid.
This is applicable for paid users (Starter and Pro plan).
Is the subscriber different from the project owner?
If the person who subscribed to the paid plan is not the owner of the project, the subscription won't be active on that project
You can fix this by making the subscriber the project owner, or by moving the subscription to the project owner
Contact Senja Support to get this fixed
Troubleshooting plan upgrade issues
If your plan upgrade isn't showing after your payment, check these:
Wait for the payment to process: there can be a short delay between your payment and your plan updating. Wait a few minutes and check again.
Check you're in the right account: make sure you're logged in to the account you used to pay. If you have more than one account, you may have upgraded a different one.
Check your Billing page: your Billing page is the most accurate source for your subscription status.
Still having issues?
If you've tried all of the above and your plan still isn't upgraded, contact our Support team. We'll be happy to help you sort it out.