How to set form invitation reminder

Form invitation reminders automatically follow up with customers who haven't responded to your initial invite. Senja sends three reminder emails at 1, 3, and 7 days after the original invitation to increase your response rate.

Setting up the email reminders

• Go to your Forms page: https://app.senja.io/forms

• Choose the form that you want, click Invites

  

• Go to Email sequence tab

  

• Put the toggle on for the reminders' timestamp(s) that you want

  

• Click on each block to open the email editing modal

• Modify the email as you like

  • From name is following the Invite email setup

  • From email address can't be changed

  • Reply-To email is following the Invite email setup

  • Email subject can be updated

  • Spokesperson and logo setup is following the Invite email setup

  • Email body can be modified

  • The labels of the CTA buttons can be modified

    

• The update will be saved automatically

Pausing the email reminder

Let's say you've sent an invite to a customer from a form-invite with reminders on, but you don't want them to receive any reminder.

You can actually pause the email reminder to that specific customer only.

• Go to your Forms page: https://app.senja.io/forms

• Choose the form that you want, click Invites

  

• Stay at the Invites tab

• Click on the customer's block

  

• Click Pause follow-ups

  

• It will show like this on the pop-up

  

• The status is now moved to Other → Paused

  

• This is how it look on the list

  

• Once the customer is submitting their testimonial, it will move to Collected