How to check my form invite status

This guide will walk you through how to check the delivery status of your form invitations. You'll learn how to find the status of each invite and what each status means.

Steps

• Go to your Forms page: https://app.senja.io/forms

• Choose the form that you want to check, click Invites

  

• You'll see the Invites tab

  

• Here you will see the list of customers (name and email address), status, and timestamp

  • All: the full list of invited customers

  • Sent: the customers that received the invite email

  • Opened: the customers that opened the invite email

  • Clicked: the customers that clicked the Leave a testimonial button

  • Collected: the customers that submitted a testimonial to the form

  • Other

    • Paused: the customers with a paused reminder (if you put a pause to the reminder for these customers)

    • Declined: the customers that declined the request

    • Undelivered: the customers that didn't receive the email (wrong email address, server issue, etc.)

    • Unsubscribed: the customers that unsubscribed to your form request

What you can do next

• The status is Sent but not Opened: ask your customer to check their spam/junk folder

• The status is Clicked but not Collected: confirm to your customer if they actually leave testimonials on the form up to the Submit page (full completion)

• The status is Undelivered: check again the email address for typo or other possible mistake, and then resend to the correct one

• The status is Declined or Unsubscribed: respect your customers decision and do not try to contact them through other means