How to customize invitation emails

Personalize the invitation emails you send to customers when requesting testimonials. Forms 2.0 lets you save custom email templates, while Classic Forms let you customize emails each time you send invites.

For Forms 2.0 (saved templates)

• Go to your Forms page: https://app.senja.io/forms

• Click Edit on the form you want to customize

  

• Click the Emails tab in the top navigation

• Select the Invite email subtab

• Click one of the template buttons (Default, Short, Friendly, or Formal) to pre-fill your email, or start from scratch

  You can customize:

  • Subject: The email subject line (supports variables like {{ first_name }})

  • Write your message: Your main email content (supports markdown and variables like {{ name }})

  • Call to action: The button text in the email

  • Automatically follow up: Toggle to send reminder emails at 1, 3, and 7 days

• Click Save changes in the top right when you're done

  

For Classic Forms

• Classic Forms only provide default template for the invitation email

• You can't update the email copy, but we are working an update on this

• This is how the invitation email will look like