Overview
This article will guide you on how to upload a pre-recorded video testimonial, even when the system prompts you to record a new one.
Before you begin
Please note that uploading a video is a feature available on paid plans. You can still collect up to 15 text and video testimonials on the free plan.
Steps
Navigate to the manual video import page: https://app.senja.io/import/manual.
Click on the "Upload a file" button.
Select the pre-recorded video file from your computer.
Once the video is uploaded, our system will transcribe it and make it available for remixing and sharing.
Video Format Recommendations
For best results, we recommend using a portrait video format. While there are no restrictions on video length or file size, using a portrait orientation will ensure your video displays correctly without any parts being cut off.
Troubleshooting
If you encounter any issues while uploading your video, please refer to our Troubleshooting Common Import Errors article.