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Why isn’t my widget showing up?

Use this guide if you're widget isn't loading. This will help you trouble-shoot before you reach out to us.

Why isn't my widget appearing?

Widget installation basics

Double-check your setup:

  • You copied the entire widget script? ✅

  • You placed the script inside <body> tag? ✅

  • The Widget ID matches the one in your Senja account? ✅

Content Security Policy (CSP) check

If you have a content-security policy set up, you’ll need to make sure that your website whitelists the following Senja domains:

  • https://senja.io

  • https://widget.senja.io

  • https://static.senja.io

  • https://cdn.senja.io

  • https://ik.imagekit.io

How to see if you’re affected:

  • Open browser DevTools (F12)

  • Check Console for CSP violation errors

  • Add our domains to your website's security settings

You may need to email your developers to handle this for you.

Technical troubleshooting

Browser Compatibility:

  • Test the page in multiple browsers

  • Look for JavaScript errors in browser console

  • Ensure you’re using a modern browser (Chrome, Firefox, Safari, Edge)

    • We do not support Internet Explorer

  • Is Javascript enabled on your browser?

Testimonial filters

  • Does your widget show up in the Studio?

  • Do the testimonials in your widget match the filters you’ve selected?

  • Are your testimonials approved?

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