Troubleshooting Product Hunt Import Errors

Having trouble importing testimonials from Product Hunt? You're not alone.

This guide covers the most common Product Hunt import errors and provides step-by-step solutions to get your testimonials imported successfully.

URL Format Requirements

The most common cause of Product Hunt import failures is using the wrong URL format. Product Hunt has different URL structures for products and launches:

For Product Reviews

Use this format:

For Launch Comments

Use this format:

Common Import Errors

Wrong URL Format Error

If you see an error about incorrect URL format, double-check that:

• You're using a Product Hunt URL (not Fiverr, personal sites, or other platforms)

• The URL follows the correct format shown above

• There are no extra parameters or tracking codes in the URL

"Contact Support" Error Message

If you get a generic error asking you to contact support, try these steps:

1. Verify you're using the correct Product Hunt URL format

2. Try a different browser or clear your browser cache

3. Wait a few minutes and try again (temporary API issues can occur)

4. Use the Chrome Extension as a fallback method

Product-Specific Import Failures

Some Product Hunt pages may have technical issues that prevent importing. If a specific product URL consistently fails:

1. Try the basic product URL without any extra paths

2. Use the Chrome Extension method instead

3. Check if the product page loads correctly in your browser

Step-by-Step Troubleshooting

1. Verify Your URL

Before importing, make sure your URL is correct:

• Go to Product Hunt and navigate to the product page

• Copy the URL from your browser's address bar

• Ensure it matches the format requirements above

2. Try the Standard Import Process

1. Go to https://app.senja.io/

2. Click on Import testimonials

3. Select "Import from Web"

4. Choose Product Hunt and paste your URL

5. Click "Import testimonials"

3. If Import Fails, Use Chrome Extension

The Senja Chrome Extension is an excellent fallback when the standard import process fails:

1. Install the Senja Chrome Extension

2. Navigate to the Product Hunt page with the testimonials you want

3. Open the Senja extension

4. Choose "Product Hunt" from the platform dropdown

5. Add any tags if needed

6. Click "Import"

Browser and Device Considerations

Some import issues can be browser-specific:

• Try using Chrome, Firefox, or Safari

• Disable browser extensions that might interfere

• Clear your browser cache and cookies

• Make sure JavaScript is enabled

When to Contact Support

Contact our support team if:

• You've tried all troubleshooting steps and still can't import

• You're getting consistent errors with multiple Product Hunt URLs

• The Chrome Extension import also fails

• You need help with bulk importing from Product Hunt

When contacting support, please include:

• The exact Product Hunt URL you're trying to import

• The error message you're seeing

• Your browser and device information

• Screenshots of the error (if possible)