You want to understand why your exported video testimonials appear choppy, cut off, or lower quality than expected, and learn how to fix these issues.
Video quality problems usually stem from the original recording conditions or upload process, not the export itself. Senja exports videos at the highest available quality without compression for paid plans.
Why Video Quality Issues Occur
Recording Device Limitations
The quality of your exported video depends entirely on the original recording device your customer used:
Camera quality - Older smartphones, laptops with basic webcams, or low-resolution cameras produce lower quality recordings
Recording settings - If the customer's device was set to record at lower resolution, the final video will reflect this
Device performance - Older devices may struggle to maintain consistent frame rates during recording
Network Upload Issues
Poor network conditions during upload can cause:
Choppy playback - Unstable internet connections can corrupt video data during upload
Cut-off endings - Upload interruptions may prevent the complete video from being processed
Compression artifacts - Network instability can trigger emergency compression to complete uploads
Troubleshooting Steps
Check the Source Quality
Log into your Senja dashboard
Play the video directly in your browser before downloading
If the video appears choppy or low-quality in the browser, the issue is with the original recording
Verify Export Settings
Ensure you're using the correct download method
Check that you're downloading the original file, not a preview or compressed version
With paid plans, videos export at maximum available resolution (up to 1080p HD)
Address Network-Related Issues
If videos appear choppy or cut off:
Ask your customer to re-record if possible, ensuring stable internet during upload
Advise customers to use strong WiFi connections rather than mobile data
Suggest recording during off-peak hours when network traffic is lower
Prevention Tips for Future Recordings
Guide Your Customers
Share these tips with customers before they record:
Use good lighting - Natural light or proper lighting helps camera sensors perform better
Stable internet - Connect to reliable WiFi before starting the recording
Modern devices - Encourage use of recent smartphones or computers when possible
Close other apps - Free up device resources for optimal recording performance
Test Before Important Recordings
For critical testimonials, consider:
Having customers do a quick test recording first
Providing specific device or browser recommendations
Scheduling recordings during optimal network conditions
When Quality Issues Persist
If you continue experiencing quality issues after following these steps:
Check if the problem affects all videos or specific ones
Note the customer's device type and browser when the issue occurs
Contact support with specific examples of affected testimonials
Remember: Senja preserves the original quality of uploaded videos. We don't compress or reduce quality during export for paid customers, so the final download will match what was originally recorded and uploaded.