Currently, Senja forms allow customers to submit either a video review or a text review, but not both together in a single submission. Each customer must choose one format when completing your form.
Current Review Collection Options
Senja offers flexible review collection, but with specific limitations:
Video OR text reviews: Customers can choose to submit either a video testimonial or write a text review, but not both simultaneously
Form-level settings: You can configure your forms to collect video testimonials only or text testimonials only
Customer choice: When both options are enabled, customers see both options but must select one format to proceed
How Forms Currently Work
When you create a collection form, you can configure whether customers can submit:
Both video and text options available: Customers see both buttons but must choose one format
Video-only forms: Only video submission is available
Text-only forms: Only text submission is available
In all cases, customers complete one type of testimonial per form submission.
Potential Workarounds
While you can't collect both formats in a single submission, here are some alternatives to consider:
Create Multiple Forms
You can create multiple forms for different purposes:
One form for video testimonials
Another form for text reviews
Send both links to customers, letting them choose their preferred format
Follow-up Strategy
After collecting one type of testimonial, you could:
Follow up with high-value customers to request the additional format
Use different forms for different customer segments based on their comfort level
If This Limitation Doesn't Meet Your Needs
We understand that some businesses require the ability to collect both video and text reviews together. If this limitation significantly impacts your use case, we offer refunds on a case-by-case basis.
You can cancel your subscription yourself, and if you'd like to request a refund, please contact our support team with details about your specific needs.
Future Development
We're always working to improve Senja based on customer feedback. Combined video and text submission functionality is something we're aware customers want, and we're considering it for future development.
If this feature is important to your business, please reach out to our support team to share your specific use case. Customer feedback helps us prioritize development efforts.
Getting the Most from Current Features
While working within current limitations, you can still create powerful testimonial collection strategies:
Use strategic timing when asking for testimonials
Offer both video and text options to accommodate different customer preferences
Remember that video testimonials are automatically transcribed, giving you text content from video submissions
For questions about form setup or alternative approaches, our support team is here to help you make the most of Senja's current capabilities.