When you submit a support ticket, we know it's important to you to be able to track its progress. This article will guide you on how to check the status of your support requests.
How to find your ticket status
The easiest way to check the status of your support ticket is to find the original confirmation email you received when you first submitted your request. You can reply to that email to ask for an update.
What to expect after you've submitted a ticket
After you submit a ticket, you will receive an email confirmation from our team. We do our best to respond to all inquiries as quickly as possible. Response times can vary depending on the complexity of the issue and our current ticket volume.
We have been experiencing a higher volume of tickets than usual, which has resulted in some delays. We are working hard to get back to everyone as soon as we can and appreciate your patience.
What if you haven't heard back?
If you haven't received an update on your ticket, please don't hesitate to reply to your original confirmation email to ask for an update. We are actively working to improve our response times.