Having trouble downloading your video testimonials? This guide covers all the common issues and their solutions.
For basic download instructions, see our main guide: How do I download (export) my video testimonials?
Chrome Only Downloads the First Video
This is the most common issue when downloading multiple videos. Chrome blocks multiple file downloads by default for security reasons.
Quick Fix
Open Chrome Settings
Click the three-dot menu (⋮) in the top-right corner
Select "Settings"
Navigate to Site Settings
Click "Privacy and security" in the left sidebar
Click "Site Settings"
Find Automatic Downloads
Scroll down and click "Automatic downloads"
Allow Multiple Downloads
Toggle "Sites can ask to automatically download multiple files" to Allowed
Or add "app.senja.io" to the allowed list
Restart Chrome and try downloading again
For detailed screenshots and additional help, see: Why won't all of my testimonial videos download in Chrome?
Getting CSV Files Instead of MP4 Videos
If you're downloading CSV files when you expect video files, you're using the wrong export feature.
Understanding the Difference
Export Type | What You Get | When to Use |
|---|---|---|
CSV Export | Spreadsheet with testimonial text, ratings, customer info | Data analysis, importing to other tools |
Video Download | Actual MP4 video files | Using videos in marketing, social media |
To Download Videos (MP4 Files)
Method 1: Bulk Video Download
Filter testimonials by "Video" type first
Select the video testimonials you want
Click "Export" — this downloads the video files
Method 2: Individual Video Download
Go to a customer's testimonial page
Click "Share"
Click "Download videos"
To Export Data (CSV Files)
Click the three-dot menu (⋮) on the testimonials page
Select "Export all to CSV"
Learn more: How do I download (export) my testimonials?
Downloading Multiple Videos from One Testimonial
When customers answer multiple questions with separate video responses, you can download all videos at once.
Steps to Download All Videos
Navigate to the customer's testimonial page
Click the Share button
Click Download videos
Wait for all videos to download sequentially (this may take several minutes)
If Only Some Videos Download
Enable multiple downloads in Chrome (see section above)
Ensure stable internet connection
Try downloading from a different browser
General Download Troubleshooting
Downloads Not Starting
Check browser download settings
Ensure downloads aren't blocked
Check if download location has enough space
Clear browser cache and cookies
Go to Chrome Settings → Privacy and security → Clear browsing data
Select "Cached images and files" and "Cookies"
Disable browser extensions
Ad blockers or security extensions may interfere
Try downloading in incognito/private mode
Downloads Fail or Get Corrupted
Check internet connection stability
Large video files need consistent connection
Try downloading during off-peak hours
Try a different browser
Firefox, Safari, or Edge as alternatives
Sometimes browser-specific issues occur
Download one video at a time
For large testimonials, download individually
Reduces chance of connection timeouts
Download Button Missing
Refresh the page — the interface may need to reload
Check testimonial type — ensure it's actually a video testimonial
Verify permissions — some account types may have restrictions
Alternative Solutions
If Standard Downloads Don't Work
Use the Senja Chrome Extension
Download our free Chrome extension
Access videos directly from any webpage
Contact Support for Direct Links
Our support team can provide direct video URLs
Useful for problematic downloads or bulk access
Use Browser Developer Tools
Right-click video → "Save video as"
For tech-savvy users who need immediate access
Prevention Tips
Set up Chrome correctly before you need to download videos
Use a stable internet connection for large downloads
Download regularly rather than accumulating large batches
Keep browsers updated to avoid compatibility issues
Still having issues? Contact our support team with specific details about your download problems, including browser type, error messages, and which videos aren't downloading.