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I forget what email address I use for Senja

If you've forgotten which email address you used to sign up for Senja, don't worry. You can find your registered email address by locating your Senja widget ID and contacting our support team.

Find your Senja widget ID

Your Senja widget ID is a unique identifier for your testimonial widget. You can find it in the HTML code of the website where you've embedded the widget.

  • Go to the webpage where your Senja widget is embedded

  • Right-click on the widget and select Inspect or Inspect Element from the context menu

  • This will open your browser's developer tools

  • In the developer tools, look for a <div> element with the class "senja-embed". The widget ID is the value of the data-id attribute

Here's an example of what the code looks like:

<div data-id="33eb83f5-b4f6-429c-b427-bbb94fd86f18" data-mode="shadow" data-lazyload="false" class="senja-embed"></div>

In the example above, the widget ID is 33eb83f5-b4f6-429c-b427-bbb94fd86f18.

Contact support

Once you have your widget ID, please contact our Support team. Include these information:

  • The widget ID, or the website you embed it to (if you are unable to find your widget ID)

  • The list of email addresses or domains that you might use (personal email, work email)

  • Our team will come back to you with the email address associated with your account

  • Login to that account, request a password reset if you forget the login details following How do I change/reset my password?

In some cases, we will find multiple email addresses associated with a widget ID. One might be the Owner and others are Admin, Editor, or Sharer.

For security reasons, we can only provide the email address to the owner of the account. We may ask for additional information to verify your identity.

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