How do I change/reset my password?
In case you cannot login to your Senja dashboard because you forget your password or you just want to change it to a new one, follow this guide. For security reasons, we cannot do this for you.
It's applicable to all Senja plan: Free, Starter, and Pro.
Resetting your password
First log out of your account
Click on Forgot Password?
Follow the reset password flow on this page
Troubleshooting password reset issues
If you're having trouble with the password reset process, try these solutions:
Password reset email not received
Check your spam/junk folder: Password reset emails are often filtered into spam folders. Look for an email from Senja with the subject line about password reset.
Verify your email address: Make sure you're entering the exact email address associated with your Senja account. Check for typos or extra spaces.
Wait a few minutes: Email delivery can sometimes take 5-10 minutes. Try waiting before requesting another reset.
Try the reset process again: Go back to https://app.senja.io/reset-password and request another password reset email.
Still not receiving the email? Learn more about email delivery troubleshooting or see our dedicated guide below.
Password reset created a new account
If completing the password reset process seems to create a new, empty account instead of accessing your existing account:
You may have multiple accounts: Check if you have accounts with different email addresses (work email vs. personal email).
Contact support immediately: This issue requires manual assistance. Contact Senja support and provide:
The email address you used for the password reset
Any other email addresses you might have used with Senja
When you first created your account
Still can't access your account?
If none of these steps work, contact our Support team. Include:
The email address you're trying to reset
What happens when you try to reset (error messages, empty account, etc.)
Whether you've checked your spam folder
Need more help with email delivery issues? Check our comprehensive guide: What to do when password reset emails aren't received.