What to do if my account already exists when signing in?

If you see an account already exists message when trying to sign in, this typically means you previously created an account using a different sign-in method (e.g., Google, email link, or password).

Try different sign-in methods

Before contacting support, try signing in using:

• Google: if you originally signed up with Google

• Email magic link: check your inbox for an old email from Senja with a sign-in link

• Password: if you set one during signup

Still can't access your account?

• Change/reset your password following the guide How do I change/reset my password?

• Contact Senja Support team with the email address you used to create your account if it's not resolved