We know it’s frustrating when you’re trying to signup or upgrade and it goes wrong. We also realize this happens more often in certain countries.
Typically this decline will have been issued by the bank, for several reasons, eg. insufficient funds, they deem the transaction to be fraudulent, an invalid CVV input during the purchase process, etc. A notification outlining why the purchase has been declined will appear during the checkout process, allowing you to reattempt the purchase.
Here are some tips on what to do when your payment fails:
- Re-enter your card details and try the payment again.
- Try a different card.
- Contact your bank.
- If you’ve verified that your card details are accurate and you’ve confirmed that there are no blocks on your bank’s side, contact our customer support for additional assistance.