Senja's Spin the Wheel is a tool that helps you collect more testimonials by offering a reward. There are several reward types you can offer.
Here are some examples:
Coupon code - Everybody loves a good discount or coupon, and your customers are no exception. Offer a discount or coupon code to your customers in exchange for leaving a testimonial in your testimonial collection form. This is a great way to incentivize customers to share their positive experiences with others while also increasing repeat sales for your business.
Donation to charity - Consider donating to a charity in exchange for a testimonial from your customers. This not only incentivizes customers to share their positive experiences with your brand but also shows that your company is socially responsible.
Early access - Offer early access to your new product, service or content in exchange for a testimonial. This is a unique way to reward your loyal customers, show them that you value their feedback, and generate social proof for when you launch.
Exclusive content - Offer exclusive content to your customers in exchange for a testimonial. This can be in the form of a lead magnet, a video tutorial, or access to a private community. Exclusive content is a powerful way to show your customers that you appreciate their feedback and value their loyalty.
Digital gift card - Everybody loves a gift card they can personally use or gift to someone. Offer a digital gift card in exchange for a testimonial. This is a great way to get customers excited about leaving a testimonial!
How prize delivery works
When a customer completes your testimonial form and spins the wheel, their prize is automatically sent via email—even if the wheel fails to spin or displays an error in the browser. This ensures your customers always receive their rewards, regardless of any UI issues they may encounter.
Prizes are delivered via email automatically after testimonial submission, so customers will receive their rewards even if the spinning animation doesn't work properly.
Receiving notifications for customer wins
Currently, you will not receive a notification when a customer wins a prize on the Spin the Wheel. As a workaround, you can ask customers to email you with what they have won. You can add this instruction in the text field shown after a prize is won.
Troubleshooting
Wheel not spinning or displaying errors
If you or your customers experience issues with the Spin the Wheel feature—such as the wheel not spinning when clicked, browser errors, or UI problems—here's what you need to know:
If a customer reports that the wheel didn't work after submitting their testimonial, ask them to check their email. The prize should have been delivered automatically despite the UI issue.
Common symptoms:
Wheel doesn't spin when clicked
Browser displays error messages during testimonial submission
Page freezes or becomes unresponsive after form completion
"Something went wrong" error on the reward screen
What to check:
Verify email delivery - Ask the customer to check their email (including spam/junk folders) for the prize notification. Prizes are sent automatically regardless of UI issues.
Try a different browser - Test the form in Chrome, Firefox, Safari, or Edge to rule out browser-specific issues.
Clear cache and cookies - Browser cache can sometimes interfere with the wheel functionality.
Check form configuration - Ensure your Spin the Wheel settings are properly configured in your form settings.
If the wheel consistently fails to spin across multiple browsers and devices, this may indicate a technical issue that requires support attention.
Getting help
If troubleshooting steps don't resolve the issue, contact Senja support with the following information:
The specific form link or form name where the issue occurs
Browser type and version being used
Any error messages displayed
Whether the prize email was successfully delivered despite the UI issue
Screenshots or screen recordings of the problem (if possible)