Why isn’t my widget showing up?

Having trouble getting your Senja widget to show up?

We've got you covered! 👋

Why Isn't My Widget Appearing? 🤔

1. Widget Installation Basics

Double-Check Your Setup:

  • Copied the entire widget script? ✅

  • Script placed inside <body> tag? ✅

  • Widget ID matches the one in your Senja account? ✅

2. Content Security Policy (CSP) Check

If you have a content-security policy set up, you’ll need to make sure that your website whitelists the following Senja domains:

  • https://senja.io

  • https://widget.senja.io

  • https://static.senja.io

  • https://cdn.senja.io

  • https://ik.imagekit.io

How to see if you’re affected:

  • Open browser DevTools (F12)

  • Check Console for CSP violation errors

  • Add our domains to your website's security settings

You may need to email your developers to handle this for you.

3. Technical Troubleshooting

Browser Compatibility:

  • Test in multiple browsers

  • Look for JavaScript errors in browser console

  • Ensure you’re using a modern browser (Chrome, Firefox, Safari, Edge). We do not support Internet explorer.

  • Is Javascript enabled on your browser?

4. Testimonial filters

  • Does your widget show up in the preview?

  • Do the testimonials in your widget match the filters you’ve selected?

  • Are your testimonials approved?

Need a Hand? 🤝

Still stuck? We're here to help!

Was this helpful?