Why did I receive an email with the wrong name?

If you received an email with an incorrect name, there may be a mix-up with the name on your account.

What causes this issue

This typically happens when:

• Your account name was entered incorrectly during setup

• There was a data entry error when your account was created

• Your name information needs to be updated

How to resolve this

Our support team can quickly fix the name on your account for you.

To get this resolved:

1. Contact our support team

2. Let them know you received an email with the wrong name

3. Provide the correct name you'd like to use

The support team will update your account information and ensure future emails display the correct name.