How do I send thank you notes from the Thank Yous page?

Thank Yous lets you send a genuine thank you to any customer, right from Senja, with text, video, photos, gifts and more. You can also see who's waiting for a thank you, track how your notes land, and thank customers automatically.

Where to find it

• Click Thank Yous in the left sidebar or go here: https://app.senja.io/thank-yous

• The number next to it shows how many customers are waiting for a thank you

• Click Thank customers (top right) from any tab to write a thank you

The page has four tabs: Overview, Thanks, Reporting, and Settings.

Overview tab

• Who's waiting: how many customers are waiting for a thank you. Click See who's waiting to open the list

• Your week at a glance: thank yous sent, opened, and reacted to, compared with last week. Use the dropdown to change the time period

• The love you got back: reactions and replies customers left on your thank you notes, newest first

Thanks tab

Not thanked

People who'd love to hear from you, like customers whose testimonials are still waiting for a thank you.

• Filter by rating, testimonial type, and when it was received

• Search by name or email

• Each row shows the customer, a preview of their testimonial, the testimonial type, and when you received it

Thanked

Every thank you you've sent, newest first. Click one to read it again.

• Filter by status, who sent it, attachment type, and date

• Search by email or subject

• Each row shows the recipient, the subject, icons for anything attached, the status, and who sent it and when

Statuses

• Sent: the thank you has been sent

• Opened: the customer opened the email

• Reacted: the customer reacted to it

• Redeemed: the customer redeemed the attached coupon or gift

• Undelivered: the email failed to reach the customer (for example, a bad address or server issue)

• Unsubscribed: the customer unsubscribed from your emails

Reporting tab

See how your thank yous are doing. Use the dropdown to change the time period.

• From sent to reacted: how many thank yous were sent, didn't bounce, were opened, and got a reaction

• Thank yous per week: how many you sent each week

• Top senders: who on your team sent the most, with their open and reaction rates

• Most-used reactions: the reactions customers use most

Settings tab

Sending

• Sends from: the email address your thank yous come from

• Replies go to: where customer replies land

• Your own address: send from your own email address. Click Manage to set it up

Connections

• Stripe: connect Stripe to add new customers to Not thanked, create coupon codes, and thank customers automatically

• Slack: connect Slack to get your daily recap and reaction alerts

Notifications

Turn these on after connecting Slack:

• Daily recap: your team's thank yous and streak, once a day

• Reaction & redemption alerts: a ping when someone reacts to a thank you or redeems a gifted code. Choose the Slack Channel to post to

Thank customers automatically

• Go to Thank Yous → Settings

• Under Connections, click Connect next to Stripe

Once Stripe is connected, new customers show up in Not thanked, and Senja can thank them automatically.

Sending a thank you

• Click Thank customers (top right)

  

• Add the recipient email address(es) manually or using Import CSV

• Work on your thank you message

  • Update the email subject

  • Display/hide your avatar or your company logo

  • Optionally attach a:

    • Video (record on the spot or upload one)

    • Photo (capture on the spot or upload one)

    • GIF (pick from recent uploads or search from the library)

  • Write your message, or pick a saved template or one of the global templates (Upgrade, Coworker, Affiliate, Meeting, Webinar, Launch) to start faster

  • Add a coupon or custom gift (completely optional)

• Turn Ask for a testimonial after sending on or off

• Save the message as a Template to reuse in the future

• Click Send thank you

  

Adding a coupon

• Click Coupon

  

• Choose the coupon type (Stripe coupon or Manual coupon)

• Complete the details

  • Enter your coupon Code (for example, LOVESENJA)

  • In What does it get them?, add a note explaining how to redeem it

  • Add the Redemption link where your customer will use the code

• Check the preview, and click Attach coupon when you finish

Adding a gift

• Click Custom gift

  

• Complete the details

  • Enter your gift type in What did you give them?

  • Add a note explaining how to redeem it

  • Update the Button link and Button text

• Check the preview, and click Add gift when you finish

Share your feedback

Got feedback on the Thank Yous page or ideas to improve it? Click the Share your feedback widget on the right side of the screen.