What is the Feedback page?

Not everything customers tell you belongs on your website. The Feedback page collects the private feedback from your Senja forms in one place, so you can read it, learn from it, and follow up, without it ending up in your Proof page.

Where to find it

• Click Feedback in the left sidebar, under Manage, or go to: https://app.senja.io/feedback

• The number next to Your Feedback shows how much feedback you've received in total

What lands on the Feedback page

Feedback comes from two parts of your Senja forms. Both only show up here if you've turned them on in your form.

Low ratings

When a customer gives 3 stars or fewer and your form has a negative feedback page turned on, they're asked what went wrong instead of being asked for a testimonial.

• Their answer and star rating go to the Feedback page, not the Proof page

• You won't see who left it

  • They answer before reaching the About you page, so Senja doesn't have their name or email yet

  • These show as Your customer

Private feedback question

If your form has a private feedback question, customers can share something just with you, separately from their testimonial.

• Their answer goes to the Feedback page, and their testimonial still goes to the Proof page as usual

• You'll see who left it, because they've already filled in the About you page

What each feedback card shows

• Who left it: the customer's name, or Your customer for low ratings

• When it was left

• The form it came from

• The feedback itself

• The star rating, if there is one

Find specific feedback

• Use the All forms dropdown to see feedback from one form only

• Use the search bar to search by name, email, or what the customer wrote

Delete feedback

• Click the trash icon on the right of the feedback card