Senja
Widgets

Troubleshooting testimonial widget

Widget not showing on your website, not picking up new testimonials, or showing the same customer more than once? Work through the checks below before you contact us.

This applies to all Senja plans: Free, Starter and Pro.

My widget isn't showing up

Check the embed code

  • You copied the whole embed code, including the <script> line

  • The code is inside the <body> of your page

  • The widget ID in the code matches your widget in Senja. Copy the code again from Share if you're not sure, see How to share or embed your widget

Check the widget in Senja

  • The widget still exists in Studio → Saved. A deleted widget stops showing everywhere it was embedded

  • The widget still has testimonials in it. If you deleted the testimonials it was using from your Proof page, choose new ones in Select Testimonials

  • Your testimonials are approved. Unapproved testimonials can't be used in widgets

Check your website's security settings

If your website has a Content Security Policy (CSP), it may be blocking Senja. To check, open your browser's DevTools (F12) and look for CSP errors in the Console. If you see any, allow these domains in your website's security settings:

  • https://senja.io

  • https://widget.senja.io

  • https://static.senja.io

  • https://cdn.senja.io

  • https://ik.imagekit.io

You may need your web developer to do this for you.

Check your browser

  • Try the page in another browser, like Chrome, Firefox, Safari or Edge. Internet Explorer isn't supported

  • Make sure JavaScript is turned on

  • Look for errors in the browser's Console

My widget isn't updating

You added testimonials or changed your widget in Senja, but your website still shows the old version.

Clear your website's cache

Caching plugins, common on WordPress sites, can keep showing an old copy of your widget. Clear your cache, then stop it from happening again by excluding https://widget.senja.io/* from caching:

Check that new testimonials are approved

Widgets only use approved testimonials. On your Proof page, check the status of your new testimonials and approve them, see How to approve testimonials (and what it means).

Check your widget's filters

  1. Open your widget and click Select Testimonials

  2. Check which Filters are on. New testimonials that don't match them aren't added

  3. Remove the filter, or update the testimonial on your Proof page so it matches, like adding the right tag

If your widget uses Manual selection, new testimonials are never added automatically. Switch to Auto-add, see How to select testimonials for your widget.

The same customer shows up more than once

  • Testimonial Highlights widget: this widget shows each highlighted part of a testimonial as its own entry, so a customer with three highlights appears three times. To show them once, duplicate the testimonial and remove the extra highlights from the copy

  • Multi-question forms: if you chose more than one answer from the same customer, each answer shows as its own testimonial

Want to choose which highlights show in your widget? Suggest it on our feedback board.

Still stuck? Contact our Support team with a link to the page where your widget is embedded.

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