How do I set up External Link rewards?
Want to sweeten the deal for people leaving testimonials? External Link rewards let you direct customers to a special offer page right after they submit. They'll see a Claim reward button on the thank-you screen and get the link in an automated email too.
This is applicable for all Senja plans: Free, Starter, and Pro.
Setting up your External Link
Head to your Forms dashboard
Pick the form you want to add rewards to
Click the ⚙️ icon and choose Edit
Stay at the Rewards tab
Select the Global Reward → External link
In the Link URL, put the link to the gift (it can be a website or in mailto:[email protected] format)
Add a Reward Description to tease what they'll get (like Leave a testimonial to unlock an exclusive offer)
Don't put the actual link here, save that surprise for later.
Use the Reward Description to get people excited without spoiling the surprise. Try something like: "Submit your review to unlock a special bonus!"
Turn on the Limit to video testimonials only toggle if you only want video submitters to get the link
Save your changes and you're done!
What your customers see
After someone submits a testimonial, they'll see the external link in two spots:
On the browser, tight after the customer submit their testimonial
An email will be sent with the link to the reward
If you turned on Limit to video testimonials only, people who only submit text won't see the reward button or get the link.
Good to know
Same link for everyone
Global rewards give the same URL to all customers. Need unique links for each person? You'll have to manage that outside Senja.
No URL validation
Senja doesn't check if your link is valid or track clicks. Make sure you test the URL before going live.
Email field is a must
To send links via email, your form needs a customer email field and it has to be set as required.
External links only
This reward type opens links in a new tab. For other incentive types, check out coupon code or spin the wheel rewards.
Troubleshooting
If customers aren't seeing the link after submitting a video testimonial:
Check the Limit to video testimonials only toggle
Turn it off if you want everyone (text and video) to get the reward