Can I offer rewards to my customers?
You can offer rewards to customers who submit testimonials through your Senja forms. This feature works in both Classic Forms and Form 2.0, helping you collect more testimonials by incentivizing submissions.
Rewards on Classic Form is available for paid plans only (Starter and Pro), while in Form 2.0, it's applicable to all Senja plan (Free, Starter, and Pro).
Types of rewards you can offer
Here are some effective reward options:
Coupon code - Offer a discount code in exchange for testimonials. This incentivizes positive reviews while driving repeat sales
Donation to charity - Donate to a cause in your customer's name. This shows social responsibility while encouraging testimonials
Early access - Give customers first access to new products, services, or content. Great for rewarding loyal customers and generating pre-launch social proof
Exclusive content - Provide lead magnets, video tutorials, or access to private communities. Shows appreciation for customer feedback
Digital gift card - Everyone loves a gift card. Simple and effective for driving testimonial submissions
How reward delivery works
When a customer completes your form, the reward is automatically delivered in two ways:
Displayed on the Thank you & word of mouth page
Sent via email (requires configuration)
To enable email delivery, make the email field required in the About you slide (Form tab) and enable Thank you email in the Emails tab when editing your form
Tracking reward claims
Senja doesn't send notifications when customers claim rewards, but you can check manually:
Go to your Proof page at https://app.senja.io/
Click on any testimonial to open the customer's page
The reward appears above the testimonial
Rewards are delivered on the thank you page and via email (if you enable the thank you email in your form settings)
Getting help
If you run into issues with rewards, contact Senja Support with:
The specific form link or form name
Browser type and version
Any error messages
Whether the reward email was delivered despite UI issues
Screenshots or screen recordings of the problem