Senja
Form customization

How to collect consent to use testimonials

Your customers should agree to how you use their testimonials before you put them in your marketing. Every Senja form has a Consent page where customers choose public or private use, or pick the exact channels you can share on.

Consent is available on all Senja plans: Free, Starter, and Pro.

Set up the consent page

The consent page is on by default.

  • Go to your Forms page: https://app.senja.io/forms

  • Click the ⚙️ icon on your form and choose Edit

  • Click the Form tab and scroll to the Consent page

  • Make sure the page is enabled

  • Update the text in the right sidebar:

    • Page title: the heading

    • Subtitle: the description under the heading

    • Call to action: the button text

    • Public consent label: the option for public use

    • Private consent label: the option for private use

  • Click Save changes

Consent covers the whole testimonial, not each question separately.

Write each label in the right field

Senja doesn’t read your label text. It records consent based on which field the customer picked. Whatever a customer chooses in the Public consent label field is saved as public consent, even if your wording says private.

Here’s what goes wrong when the labels are swapped:

  • Public consent label says “This testimonial will be used privately”

  • Private consent label says “This testimonial will be used in all channels”

  • A customer picks the first option, thinking they chose private use

  • Senja saves it as public consent, and your Proof page says “You can use my testimonial publicly in your marketing and sales”

Always write a public message in the public field, and a private message in the private field.

Let customers choose channels

Turn on Collect granular consent if you want customers to pick exactly where you can share their testimonial.

  • Write the option text in Granular consent label

  • Pick the channels customers can choose from in Enabled sharing options

  • Click Save changes

Check what each customer agreed to

  • Go to your Proof page: https://app.senja.io/

  • Click a testimonial to open it

  • The consent shows under the testimonial:

    • Public: “You can use my testimonial publicly in your marketing and sales”

    • Private: “This user did not consent to have their testimonial shared publicly”

    • Granular: “This user consented to share their testimonial on: …” followed by the channels they chose

If the consent page is turned off, no consent information appears on the testimonial.

You can’t filter by consent type on the Proof page or in Studio yet. Tags are the workaround:

  • Open the testimonial on your Proof page

  • Add a tag like Public, Private, or Granular

  • Filter by that tag in Proof or when you select testimonials for a widget

To tag many testimonials at once, see How to add tags to multiple testimonials at once.

New testimonials come in as Unapproved by default, so you can check consent before they reach your widgets or Wall of Love. Only approved testimonials can be used in Studio.

If Approve testimonials is on in your form’s Settings tab, testimonials skip review, and private ones can end up in widgets that add testimonials automatically. Turn it off if you rely on private consent.

Get consent without the consent page

If your country or industry doesn’t require explicit consent, you can turn off the consent page and still make sure customers know how you’ll use their words.

  • Enable the Ready to send page in the Form tab

  • Say clearly on that page that you’ll use their testimonial in your marketing

  • Mention it again on the Welcome page and the Thank you & word of mouth page for extra clarity

If you need a formal agreement, for example one with an e-signature, you’ll need to handle it outside the Senja form. There are two ways to do this:

Link to it from the thank you page

  • Go to the Thank you & word of mouth page in the Form tab

  • Turn on Add a custom call to action (paid plans only)

  • Paste the link to your agreement in Call to action URL

Send it after they submit

  • Make the email field required on the About you page

  • Email your agreement to everyone who submits

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