How to transfer a project to another Senja account

You can transfer a project to another Senja account, with all its testimonials, forms, widgets, and settings. Accounts themselves can't be transferred: if you want your account under a different email address, you simply change the email.

What you can move, and how

Transfer a project

Before you ask

• The new Owner needs a Senja account. If they don't have one, ask them to sign up for free first

• If the current Owner's email no longer works, you'll need proof that the project is yours, like a screenshot of your website's backend showing the Senja widget

Request the transfer

Transfers are done by our Support team for security and billing reasons. Contact Senja Support and include:

• The name of the project you want to transfer

• The email address of the current Owner

• The email address of the new Owner

• Whether the subscription should move too (see below)

We'll verify the request, make the transfer, and let you know when it's done.

What happens to the subscription

• Project only: the project moves onto the new Owner's plan. If they're on Free, the project gets Free plan limits, like 15 testimonials and Senja branding enabled

• Project and subscription: the subscription moves with it, and billing details and notifications go to the new Owner

After the transfer

• The new Owner has full control of the project

• The previous Owner will be re-assigned as project Admin

• All testimonials, forms, widgets, and settings stay as they were

• Your embeds and share links keep working

• The remaining team members stay with no changes in the role (Admin/Editor/Sharer)

Handing a project over to a client

Set up a project for a client and now they want it? Choose the option that fits:

• Transfer the project (recommended): ask your client to sign up for Senja, then request a project transfer as described above. They get full control, and you keep the rest of your account

• Hand over the whole account: if you created the account just for this client, change its email address to theirs, then sign up again with your own email

• Keep the project for yourself: export the client's testimonials for them, delete them from the project, and rename the project for your own use. See How to use projects in Senja

Move testimonials yourself

Want to copy content into another account without a transfer? You can do it yourself.

Testimonials

• Log in to the account the testimonials are in and export them as CSV, see How do I download my testimonials?

• Log in to the other account and go to Import → Upload spreadsheet

• Upload the CSV

Forms, widgets, and Walls of Love

These can't be copied between accounts. Open the original in one browser tab, log in to the other account in a second tab, and recreate it using the original as a guide.