How to request a refund for my Senja subscription

To request a refund, contact Support. We review every request case by case and reply within 1–2 business days. Approved refunds reach your account in 5–10 business days.

When refunds are available

We usually approve refunds when:

• You cancelled right after upgrading and the plan wasn't right for you

• You picked the wrong plan, like Pro instead of Starter

• You picked the wrong billing period, like yearly instead of monthly

• You were charged twice or there was a billing error

• You haven't used your paid features

• You missed the auto-renewal and want to stop or change your plan

• Your circumstances changed, like closing your business or an unexpected financial situation

• We couldn't fix a technical issue with your account

How to request a refund

Contact Support and include:

• The email address you use for Senja

• A short reason for the refund

• Any other details, like the plan or billing period you meant to choose

We'll review your request and reply within 1–2 business days.

How much you'll get back

Depending on your reason, you'll get either a full or a prorated refund.

• Prorated refund: if you've already used part of your billing period, you're refunded for the unused part. For example, if you used a yearly plan for 6 months, you get the remaining 6 months back

• Downgrading from Pro to Starter: the difference is kept as credit in Stripe rather than refunded, and it's taken off your next bill automatically

What happens to your account

Whatever the reason, you won't be billed again for the same period, and all your testimonials and data stay safe.

Just want to cancel? See How to cancel your paid plan.

When you'll get your money

Once we approve your refund, we process it straight away and email you to confirm.

• The money goes back to the payment method you used, e.g. the same credit card

• It usually takes 5–10 business days to show up, depending on your bank or card provider