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How do I collect consent to use testimonials from my customers?

It's important that your customers give consent for you to use their testimonials in your marketing and sales efforts. By default, we have a consent message on all forms.

The consent applies to the whole testimonial, not individual questions. Testimonials are submitted as unapproved by default, so you can review consent before sharing.

  1. Go to your Forms page: https://app.senja.io/forms

  2. Click Edit on your form

  3. Click the Form tab

  4. Scroll down until you find the Consent page

    • Make sure the page is enabled (it is by default)

    • Update the text elements on the right sidebar

Customize consent text

When the consent page is enabled, you can customize it in the right sidebar:

  • Page title — Heading for the consent page

  • Subtitle — Description text below the title

  • Call to action — Label for the continue button

  • Public consent label — Checkbox text for full public use

  • Private consent label — Checkbox text for private use only

When you update the text in Private consent label as modified public consent, for example: "You can use my testimonial publicly, but only on your social media":

  • The label will still serve as private consent

  • When the customer chooses this option and submit their testimonial, this is how it's shown in your Proof page

If you want to have different set of consent, use granular consent option.

  1. On the Form > Consent page, put the toggle on for Collect granular consent

  2. Customize the Granular consent label

  3. Put the toggle on/off in Enabled sharing options

Changes preview instantly in the editor. Click Save changes at the top-right when you're done.

  1. Navigate to Customize labels in your form editor

  2. Scroll down until you find Marketing Consent, update the text

  3. To remove the consent message entirely, simply delete the text

  4. Click Save changes to apply your updates

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