Troubleshooting: my website isn't appearing in Senja

If you've signed up for Senja and your website isn't appearing in your account, it's likely due to a domain recognition issue during the onboarding process. This guide will walk you through the steps to resolve this problem.

Prerequisites

• An active Senja account

• The domain name of the website you want to add to Senja

Steps

• Log in to your Senja account

• Navigate to https://app.senja.io/ and log in with your credentials

• Go to your Project Settings in Senja: https://app.senja.io/settings

  

• Verify your website in your project settings and make sure that you have added your website's domain correctly

• If it's incorrect, you can edit it there

  

• Check for common domain entry errors, make sure you’ve entered the correct website link and double-check for any typos or misspellings

• Make sure the email address you used to sign up for Senja is the correct one associated with your website

• If you have multiple email addresses, it's possible you used a different one by mistake

Verify the setup

After following these steps, navigate back to your Senja dashboard. Your website should now appear. If it doesn't, please allow a few minutes for the changes to propagate.

Getting help

If you continue to experience issues, please contact our support team. To help us resolve your issue as quickly as possible, please provide the following information:

• The email address you used to sign up for Senja

• The domain name of the website you are trying to add

• A screenshot of your project settings in Senja