You can request a refund for your Senja subscription by contacting our support team. Here's everything you need to know about the refund process.
How to request a refund
To request a refund for your Senja subscription:
Email our support team at [email protected]
Include your account email address
Briefly explain your reason for requesting a refund
Our team will review your request and respond within 1-2 business days
You can also reach out through our contact form for the quickest response.
When are refunds available?
We handle refund requests on a case-by-case basis. Common scenarios where refunds are typically granted include:
Immediate cancellation after upgrade - If you upgrade and immediately realize the plan isn't right for you
Switching to a different plan - When upgrading from monthly to yearly billing
Account not used - If you haven't actively used your paid features
Business circumstances - Such as business closure or unexpected financial situations
Technical issues - If we're unable to resolve problems with your account
Refund timeline
Once approved, refunds are processed immediately on our end. However, please allow 3-5 business days for the refund to appear in your account, as this depends on your bank or payment provider.
What happens after canceling?
When you cancel your paid plan:
Immediate cancellation - Your subscription is canceled right away, but you retain access until the end of your billing period
No future charges - You won't be billed again
Account downgrade - Your account automatically downgrades to the free plan when your paid period ends
Data preservation - All your testimonials and data remain safe
Need help?
If you have questions about refunds or need assistance with your subscription, don't hesitate to contact us at [email protected]. Our team is here to help!