If you accidentally upgraded to a yearly plan instead of a monthly plan, or made any other unintended subscription change, you can request a full refund and switch to your preferred billing plan.
When refunds are available
We provide refunds for accidental subscription upgrades in these situations:
You accidentally selected yearly billing instead of monthly
You upgraded to the wrong plan tier
You made duplicate payments or billing errors
You immediately realized the mistake and want to switch
How to request a refund
To request a refund for an accidental subscription upgrade:
Email [email protected] as soon as possible after the charge
Include your account email address in the message
Explain that you accidentally upgraded (e.g., "I accidentally selected yearly instead of monthly billing")
Mention which plan you intended to subscribe to instead
Our support team will review your request and typically approve refunds for genuine accidental upgrades within 1-2 business days.
Refund processing time
Once approved, refunds take 5-10 business days to appear in your account. The refund will be applied back to the original payment method used for the subscription.
Prorated refunds
If you've already used the service for part of your billing period, you'll receive a prorated refund. For example, if you used a yearly plan for 6 months, you'll be refunded for the remaining 6 months.
Switching to your preferred plan
After requesting a refund:
Your current subscription will be canceled immediately
You can sign up for your preferred plan (like monthly billing) right away
Go to your billing page to subscribe to the correct plan
Your account will continue working normally while the refund processes
Alternative: Contact us through the help center
You can also reach out using our contact form if you prefer not to email directly.
Questions about canceling?
If you need to cancel your subscription for other reasons, see our guide on how to cancel your paid plan.