If you received an email with an incorrect name, there may be a mix-up with the name on your account.
What causes this issue
This typically happens when:
Your account name was entered incorrectly during setup
There was a data entry error when your account was created
Your name information needs to be updated
How to resolve this
Our support team can quickly fix the name on your account for you.
To get this resolved:
Contact our support team
Let them know you received an email with the wrong name
Provide the correct name you'd like to use
The support team will update your account information and ensure future emails display the correct name.