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Auto-collect testimonials

You can automatically invite customers to leave you a testimonial at the perfect moment. Here's how

Auto-collect is available on Senja's paid plans.

With auto-collect you can send testimonial invites when a customer is added or tagged in your email tool or CRM, checks out with your payment platform, registers in your course platform, or is tagged in your support software.

Triggering the request at the right time ensures you’ll collect more testimonials than ever before. Once a customer submits a testimonial, we automatically stop any scheduled follow-up reminders for them.

How to setup the automation

To enable automatic testimonial invites, we use Zapier templates that help you set up triggers for all supported services. No manual work needed.

  • Go to Forms page: https://app.senja.io/forms

  • Edit the form you want to automate

  • Go to Trigger > Automatic

  • Choose the platform to connect

Example

You want to send a testimonial invite after a customer completes a purchase on Stripe.

  • Click click the Connect button next to Stripe

  • You’ll be redirected to the Zapier template

  • Click the Sign in button on the Stripe step panel on the right to connect your Stripe account or click Continue if you are already authenticated

  • Set your Delayed for

    • This Zap is set to wait 36 hours after a new customer is created in Stripe before triggering a testimonial invite in Senja

    • You can adjust this delay to any duration that suits your workflow

  • Connect your Senja account to this Zap

    • If you've already done that, you’ll be able to select your account and customize the content of the testimonial invite to be sent

  • Once you've made sure you've connected and tested each step, click the Publish button

  • Once published, Senja will start sending out testimonial invites to your customer after they complete a purchase on Stripe 🎉

Services we support

Senja auto-collect currently supports 24 services that can trigger a testimonial invite:

🔄 Commerce & Payment Platforms

  1. Stripe – New customers

  2. Shopify – Orders fulfilled

  3. Gumroad – New sales

  4. Woocommerce – New orders

  5. Lemon Squeezy – New orders

  6. ThriveCart – Products purchased

  7. Kajabi – New purchases

  8. Podia – New product sign-ups

👥 CRM, Email & Contact Tools

  1. Keap – Contacts tagged

  2. Helpscout – Conversations tagged

  3. Intercom – User tagged

  4. Kit – Contacts tagged

  5. Brevo – New contacts

  6. Active Campaign – Contacts tagged

  7. Beehiiv – Contacts that upgrade

  8. Flodesk – Contacts added to a segment

  9. MailerLite – Contacts added to a group

📚 Course & Community Platforms

  1. Circle – New community members

  2. Heartbeat – New community members

  3. Mighty Networks – New community members

  4. Thinkific – Courses completed

  5. Teachable – Courses completed

  6. Skool – Paying members join

  7. LearnDash – Courses completed

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