Video stops playing on mobile while audio continues in widget
This article addresses a specific issue where video playback stops on mobile devices while the audio track continues playing in your Senja widget.
What's happening
You may experience a situation where:
Your widget video plays normally on desktop
On mobile devices, the video freezes or stops displaying
The audio continues to play despite the video stopping
Current status
Our support team has not been able to replicate this issue consistently. This suggests it may be related to specific device configurations, browser versions, or network conditions.
What to do if you experience this issue
If you encounter this problem, please help us investigate by:
Record the issue: Create a screen recording showing the problem occurring
Include device details: Note your device model, operating system, and browser version
Contact support: Share the recording and details with our support team
The more information you can provide, the better we can understand and resolve this issue.
Getting help
When contacting support about this issue, include:
A video recording of the problem
Your device and browser information
The specific widget where this occurs
Whether this happens consistently or intermittently
Our team will work with you to identify the cause and find a solution.