How do I change / reset my password?

You want to change / reset your password. For security reasons, we cannot do this for you.

Here's how you can do it.

1. First log out of your account

2. Click on Forgot Password?

1. Follow the Reset Password flow on this page.

Troubleshooting Password Reset Issues

If you're having trouble with the password reset process, try these solutions:

Password Reset Email Not Received

1. Check your spam/junk folder: Password reset emails are often filtered into spam folders. Look for an email from Senja with the subject line about password reset.

2. Verify your email address: Make sure you're entering the exact email address associated with your Senja account. Check for typos or extra spaces.

3. Wait a few minutes: Email delivery can sometimes take 5-10 minutes. Try waiting before requesting another reset.

4. Try the reset process again: Go back to https://app.senja.io/reset-password and request another password reset email.

Still not receiving the email? Learn more about email delivery troubleshooting or see our dedicated guide below.

Password Reset Created a New Account

If completing the password reset process seems to create a new, empty account instead of accessing your existing account:

1. You may have multiple accounts: Check if you have accounts with different email addresses (work email vs. personal email).

2. Contact support immediately: This issue requires manual assistance. Contact Senja support and provide:

   • The email address you used for the password reset

   • Any other email addresses you might have used with Senja

   • When you first created your account

Still Can't Access Your Account?

If none of these steps work, contact our support team. Include:

• The email address you're trying to reset

• What happens when you try to reset (error messages, empty account, etc.)

• Whether you've checked your spam folder

Need more help with email delivery issues? Check our comprehensive guide: What to do when password reset emails aren't received.